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Faq Sections

FAQ
- Do you have actual customer service at your office or are these just pictures taken from the internet?

Judging by the fact that they have families, yes, they are real people.

Gold, silver, equipment, Cyprus coffee, a professional customer service and a friendly atmosphere - all these qualities can be found in our office now. You are more than welcome to visit us any time to check it all out for yourself. Our regular routine is that the customers come and go and they return not only as customers but also as friends. 


- As your customer, can I count on your support and assistance in case of any problems that might arise?

We will never abandon our customers, come what may. This is the cornerstone principle of our corporate philosophy.


- How confidential is it to cooperate with KDG Gold?

We have never given out any information about our customer operations and we'll never do anything like that. In this way, our work can be compared to the activities of a bank. There is a short list of government agencies and departments that can request such confidential information about our transactions and, if it is official and reasonable, we will be obliged to turn it over. The European Commission monitors our activities periodically as well as the activities of other coin shops in order to prevent money laundering. Small-scale and medium-scale transactions seldom attract the attention of commissions and agencies.

- Gold is not a type of financial asset involving financial accountability.

- Ownership of gold is non-taxable and is not subject to declaration or state registration.

As regards the way we deal with our customers, on one occasion two sisters accidentally met up in our office, both of them had already been our customers for a long time, although neither of the sisters was aware of this.


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